Terms of service
Crystal Alchemy ® Terms & Conditions
1. Welcome
Thank you for visiting Crystal Alchemy ®. We are dedicated to offering beautiful, high-quality hand-crafted products along with caring, attentive service. By using our website and placing an order, you agree to the terms and conditions outlined on this page.
If you have any questions, we are always happy to help.
2. Using Our Website
We want your experience here to be positive, smooth, and safe. You agree to use the website in a lawful and respectful manner. This includes not attempting to disrupt the site, copy content for resale, or use any harmful software, bots, or data-harvesting tools.
You must be at least 18 years old to place an order on our website.
3. Ordering Online and Payments
Our checkout process will guide you step by step. To complete an order, please provide accurate details so we can confirm your purchase and send updates.
We accept major online payment services including Visa, Mastercard, Amex, Unionpay, UCB, PayPal, GPay and Shop. We also offer instalment payment plans directly in the checkout cart. All orders must be paid for in full at the time of purchase before they can be shipped.
If you ever experience issues during checkout, just reach out and we will assist you.
4. Prices, Currency and Taxes
All prices shown on our website are in USD.
If applicable, taxes or customs charges for international orders are the responsibility of the buyer. These vary by country, however all import taxes to the USA will be paid for by us and collected by our Australia Post Business account.
5. Shipping and Delivery
We are proud to ship our products worldwide. Delivery times and shipping costs vary depending on your location. Full details can be found in our Delivery Shipping Policy.
6. Refunds, Returns and Exchanges
We care about your satisfaction and the quality of every product. For full information about returns, exchanges and refunds, please refer to our Global Refund, Exchange & Warranty Policy.
These policies are part of the agreement when purchasing from Crystal Alchemy ®.
7. Privacy and Security
Your trust matters to us. We follow the Australian Privacy Act in how we collect, store, and protect personal information. We only request information necessary to complete your order or keep in touch with your permission.
We do not sell or provide your information to third parties for marketing.
You may check out as a guest or choose to save your details for a faster experience next time.
8. Intellectual Property
Everything on this website, including product descriptions, content, images and branding, belongs to Crystal Alchemy ®. You may browse, print or share links for personal use. You may not copy, publish, modify or use our content for commercial purposes without written permission.
9. Disclaimer and Limitation of Liability
We take great care to ensure accurate product information and secure online services. However, we cannot guarantee uninterrupted access or that every detail will remain unchanged.
Crystal Alchemy ® is not responsible for losses or damages connected with website use, product delays, or information from third-party links. If any issue arises, we will always aim to resolve it fairly and kindly.
Nothing in these terms removes your consumer rights under Australian law.
10. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be handled exclusively by the courts in New South Wales.
11. Contact Us Anytime
If you need help, information or support, you can reach us here:
Email: louise.crystalalchemy@gmail.com
Phone: +61 415 378 837
We appreciate every customer who connects with Crystal Alchemy ®. Thank you for supporting a heartfelt, small business.
